FAQs

No. Our subscription does not restrict you to a certain brand of resort companies, there are no exchange fees, you are not limited to exchanging your vacation through timeshare exchange companies, you do not own a deed and therefore are not responsible for property taxes or maintenance or HOA fees. As a subscriber, you have unlimited access to reserving at pre-negotiated rates and discounts that are typically lower than maintenance fees and an average of 65% lower than reserving with public retail sites. Our rates are significantly lower than other travel clubs too.

Yes. We are here to help you. If you have a luxury lifestyle or VIP subscription, you will have concierge service included in your subscription!  For all other subscriptions we offer concierge service on-demand for an additional fee.

Yes. Although the majority of our subscribers prefer to keep the savings for life and pass on the savings to their future generations, you may choose to cancel your subscription at any time with no penalties. We just ask that you notify us by email at least 30 days before the next recurring payment is due, so that we can stop the payments on time.

Yes. We can help subscribers from all over the world!

Yes. We offer a business incentives program to help increase your leads, revenue, profits and sales. We also offer employee benefits and incentives programs. Visit our business page to learn more.

Yes. Unlimited Vacations and My Vacation Benefits are part of Five Diamond Club LLC, and therefore have access to the Lifestyle subscriber benefits. However, you may choose to upgrade to the Luxury Lifestyle or VIP subscription to have even more benefits!

You may contact us at concierge@fivediamondclub.com or call us at any of the phone numbers listed at the bottom of this page. Our regular business hours are Monday through Friday, 8:30am to 5:00pm CT. We are closed on all U.S. holidays.